Frequently Asked Questions
Can't find what you're looking for? Get in touch with our team and we'll help you out.
Contact supportDo you deliver nationwide?
Yes, we deliver across South Africa.
How long does delivery take?
Standard delivery takes 3-7 days.
How can I track my order?
Once your order has been received and shipped, you’ll receive a waybill number that you can use to track your delivery directly with the courier service.
Are your products covered by warranty?
Most products include a manufacturer warranty. Warranty details can vary by product and manufacturer, so please check the relevant product information or contact us if you need confirmation before ordering.
Can I return a product?
Yes. Returns are accepted according to our Returns Policy. Please review the policy before returning an item, as the applicable conditions can depend on the product and reason for return.
What should I do if my order arrives damaged?
Contact our support team as soon as possible and provide your order details along with clear photographs of the damaged item and packaging. This helps us assess the issue and advise you on the next step.
What if I receive the wrong product?
Please contact support with your order number and details of the item you received. Our team can then review the order and assist with the appropriate resolution.
How do I know whether a product is in stock?
Product availability is displayed on the store where possible. Stock can change as orders are placed, so availability is only fully confirmed once your order has been processed.
How do I know whether a product is compatible with my setup?
Check the specifications and compatibility information on the product page before ordering. If you're unsure, contact our team with the equipment or system you're using and we can help you confirm the relevant product details.
Can I change or cancel an order after placing it?
Contact us as soon as possible if you need to change or cancel an order. We may be able to assist if processing or dispatch has not yet been completed.
What payment methods can I use?
The payment methods currently available to your order will be displayed during checkout.
Will I receive an invoice for my purchase?
Your order information provides a record of the purchase. If you require additional invoice documentation, contact our team with your order details.
Can you assist with larger or business orders?
If you require multiple units or need help selecting products for a business setup, contact our team with what you need. We can confirm availability and help you identify the appropriate products.
Why does the price or availability of a product change?
Pricing and availability can change as stock, supplier pricing and product availability change. The current information shown on the store at the time you place your order will apply.
How can I contact support?
You can reach us via phone or email during operating hours. Use the contact details provided on our Contact page for assistance with products, orders or after-sales support.